Hotel Xcaret Mexico logo. Nestled in the heart of the Riviera Maya, Hotel Xcaret Mexico is a luxury all-inclusive resort that offers guests an unforgettable experience, combining nature, adventure, culture, and relaxation in one beautiful location.

Hotel Xcaret Mexico is one of the first hotels of the Xcaret family of parks and attractions, which began with Xcaret Park, an eco-archaeological park that showcases the natural beauty and cultural heritage of Mexico. Over the years, the Xcaret Group expanded to include several other parks and attractions, including Xel-Há, Xplor, Xenses, Xavage and Xoximilco.

In 2017, the Xcaret Group opened Hotel Xcaret Mexico, a unique resort that takes the concept of sustainable tourism to a whole new level. The hotel was designed to blend seamlessly into the surrounding environment, using natural materials and eco-friendly practices to minimize its impact on the local ecosystem. From its lush gardens and mangrove forests to its pristine beaches and crystal-clear cenotes, Hotel Xcaret Mexico offers guests a truly immersive experience in nature.

But that’s not all. Hotel Xcaret Mexico also offers a wide range of activities and amenities for guests to enjoy, from adventure sports and cultural experiences to world-class dining and spa treatments, including their eco-parks and tours. And as an all-inclusive (or all-fun-inclusive as they say) resort, everything is included in the price of your stay, so you can relax and enjoy your vacation without worrying about additional expenses.

In this guide, we’ll take a closer look at everything Hotel Xcaret Mexico has to offer, from its luxurious accommodations and dining options to its adventure activities and cultural experiences. We’ll also provide some tips and recommendations for planning your trip, so you can make the most of your stay at this amazing resort. So sit back, relax, and get ready to discover the magic of Hotel Xcaret Mexico.

Transportation from the Cancun airport

As part of the hotel’s All-Fun Inclusive concept, your booking includes round-trip airport transportation, making your travel experience seamless and hassle-free.

Upon exiting the terminal, look for the friendly Xcaret staff who will guide you to your assigned bus. They are easily recognizable. If you arrive at Terminal 4, you’re in for a treat as you’ll have access to the Xcaret Lounge, where you can enjoy complimentary drinks and snacks.

A black bus in front of a Hotel.

Xcaret Hotel bus.

The shuttle service operates from 6:00 AM to 9:00 PM every half hour, and from 9:00 PM to 6:00 AM every hour. The journey from the airport to the hotel typically takes about an hour, depending on traffic. During your ride, feel free to enjoy complimentary beverages from the cooler at the entrance of the bus, and stay connected with free Wi-Fi.

Upon arrival at Hotel Xcaret Mexico, your luggage will be taken care of, allowing you to focus on the warm welcome by the hotel staff. You’ll be offered a refreshing towel and a cool drink as part of your welcome experience. After providing your name, a staff member will escort you to the lobby of the Casa that has been assigned or chosen by you for check-in. Here, you’ll receive all the necessary information about the hotel, including schedules and recommendations.

Lastly, you’ll be given a wristband that grants you access to all the facilities and experiences the hotel has to offer. If the suite you booked comes with private transportation service, make sure to confirm with your Guest Service Manager at least 24 hours in advance.


Hotel Xcaret Mexico is a luxurious resort that offers a wide range of accommodation options to suit every traveler’s needs. The resort features 900 suites distributed throughout five buildings, known as Casas, that pay tribute to five important elements in the Mayan cosmovision: Earth, Fire, Spiral, Wind, and Water.

Each Casa has its unique design, location, services, and amenities, catering to different types of travelers, from families to adults-only.

Casa Viento (Wind)

A river with white sand and a hotel building in the background.

Casa Viento. Photo courtesy of HXM.

Casa Viento is perfect for families traveling with children. It is located in a breathtaking tropical setting, close to the pool with water slides and other exciting water features that will keep the little ones entertained for hours. The Casa is also conveniently located close to other family-friendly attractions within the resort, such as the family club, kids club, and the trajineras dock that takes you to Xcaret.

For dining, the Chibalí restaurant is a kid-friendly paradise, offering a candy station and delicious desserts. Casa Viento offers comfortable and spacious accommodations, including connecting rooms and suites, with modern amenities and stylish décor.

Casa Espiral (Spiral)

A circular pool in the center surrounded by buildings.

Casa Espiral. Photo courtesy of HXM.

Casa Espiral is perfect for people traveling with groups, weddings, and conventions. It has easy access to the restaurants and convention center, making it an ideal choice for groups attending events or celebrating weddings. The Casa features stunning inlets with views of the resort’s iconic Xpiral pyramid and diamond-shaped pools, offering a private and serene space for relaxation and enjoyment.

The resort’s event center is just a short walk away, and the Xpiral pyramid and the diamond-shaped infinity pools create a unique and picturesque setting for exchanging vows and capturing stunning wedding photos. The suites are spacious and elegantly designed, featuring modern amenities and stylish décor, with stunning views of the Xpiral pyramid and infinity pools from the inlets.

Casa Tierra (Earth)

A river in the bottom, jungle on the right and a hotel building in the background.

Casa Tierra. Photo courtesy of HXM.

Casa Tierra offers spectacular sea views, the best scenery to start a good day. The Casa is located close to the beach, inlets, and the main pool, providing easy access to all the resort’s amenities and attractions. The suites are spacious and well-appointed, with modern amenities and elegant design, providing a cozy and welcoming atmosphere for families.

The Casa boasts a range of family-friendly amenities, including the resort’s inlets, the main pool, and organized activities and entertainment options for all ages. The staff at Casa Tierra go above and beyond to ensure that families have a memorable stay, from personalized concierge services to attentive assistance with booking excursions or arranging special requests.

Casa Agua (Water)

A river leading to a hotel building. Greenery on the sides.

Casa Agua. Photo courtesy of HXM.

Casa Agua is for people looking to feel better and relaxed during their visit. All the suites have a volcanic stone tub, and guests can access the Muluk Spa benefits if they book a room here. The Casa is dedicated to relaxation and rejuvenation, with its own gym and a commitment to sustainability.

The Muluk Spa is a unique and extraordinary experience, nestled in a natural cave, offering a range of treatments and therapies inspired by ancient Mayan traditions. The Casa is surrounded by lush vegetation, exotic wildlife, and a sense of peacefulness that will envelop your senses, promoting relaxation and rejuvenation.

Casa Fuego (Fire)

A rectangular pool in front of a hotel building.

Casa Fuego. Photo courtesy of HXM.

Casa Fuego is the most exclusive part of the Hotel, an adults-only experience designed to offer a more private and luxurious experience. It features the iconic glass pool on its rooftop, with breathtaking panoramic views of the Mayan Riviera. The Casa offers personalized butler service, gourmet dining options, and a sophisticated and indulgent escape for couples who crave exclusivity, private spaces, and top-notch service.

The attentive staff is dedicated to ensuring that every aspect of your stay is flawless and memorable, catering to your every need with exceptional service.

Casa Grande

Armchairs in a lobby. A hotel building is transparent through the windows. Woven palm leaf decoration.

Lobby bar.

In addition to the five Casas, Hotel Xcaret Mexico also features Casa Grande, which is like the lobby of the hotel. It is where guests begin their experience when they arrive at the hotel and where they can find various services and amenities throughout their stay. Casa Grande houses the reception area, where guests are greeted with a warm welcome and assisted with their check-in and check-out processes. It also features a concierge service, where guests can seek assistance for bookings and recommendations on local tours, activities, and dining options.

Additionally, Casa Grande boasts several restaurants and bars, offering a wide array of culinary delights from local Mexican cuisine to international favorites, ensuring a delightful dining experience for all guests. The lobby area is thoughtfully designed, blending traditional Mexican architectural elements with modern aesthetics, creating a cozy and inviting atmosphere where guests can unwind, socialize, or simply enjoy a refreshing cocktail while taking in the stunning views of the surrounding landscape.


As you embark on your journey through Hotel Xcaret Mexico, you’ll find a diverse and enticing array of restaurants that cater to every taste and preference. Each dining establishment is a testament to the rich culinary heritage of Mexico, with innovative twists and unique atmospheres that make every meal an unforgettable experience.

Ha’A hall with tables and chairs on the side. Blue lines of water filled dividers. Fancy decoration.

Enter the world of Ha’, a dreamlike realm where Mexican cuisine is elevated to new heights by the skilled hands of Chef Carlos Gaytán. This intimate and cosmopolitan restaurant offers a 9-course tasting menu, with each dish expertly paired with wine to create a symphony of flavors.

Reservations are required for this adults-only dining experience, and the prepayment is worth it for a special celebration or a memorable evening during your stay.

La Trajinera

If you’re looking for a more casual atmosphere, La Trajinera is the perfect choice. Located next to the main pool, this restaurant offers a buffet and à la carte options, with a focus on Mexican seafood dishes. Don’t miss the seafood buffet and the aguachile – you’ll be coming back for more!

Cantina Los Faroles

The bar of a bar covered in mosaic. A large number of lanterns hang from the ceiling. Stools in front of the bar.

In the mood for a lively night out? Head to Cantina Los Faroles, where Oaxacan gastronomy takes center stage. Designed by Chef Alejandro Ruiz, the menu features traditional dishes like tlayudas and hearty broths, accompanied by mezcal, cocktails, and live music. The energetic atmosphere will keep you going until the early hours of the morning.

Mercado de la Merced

A stained glass window covers a large part of a restaurant. Tables and chairs on the sides. In the background several Mexican food stalls.

For a true taste of Mexico, visit Mercado de la Merced. This beautiful buffet-style restaurant showcases the colors, textures, and flavors of top-quality ingredients, transformed into authentic Mexican dishes. Open all day, it’s the perfect place to enjoy a traditional Mexican market experience.


A well-lit restaurant. A decorative fish hanging from the ceiling. Colorful chairs around a table.

Families will love Chibalí, an international cuisine restaurant with a colorful and welcoming atmosphere. The menu caters to all ages and tastes, ensuring that both children and adults feel pampered and comfortable. And don’t forget to try the fun desserts, from creamy milkshakes to traditional Mexican candies!

Teatro del Río

Teatro del Río is one of the most sought-after restaurants in Hotel Xcaret Mexico, and for good reason. This unique dining experience combines a delicious 6-course pairing menu with live music, dance, and theatrical performances. The menu changes seasonally to support local producers and respect the environment, making it a sustainable choice for an unforgettable evening.


A fancy Japanese style restaurant. Two rows of long wooden tables with chairs on each side. A contemporary circular ornament hangs from the ceiling.

Craving Asian cuisine? Xin-Gao brings the best of Japanese flavors and techniques to the Caribbean, with four distinct experiences: traditional Teppanyaki, Robatayaki grill, Fusion cuisine, and Omakase, where the chef surprises you with his creations. Make sure to reserve your spot for this culinary adventure.


A restaurant with option to eat inside or outside overlooking the Caribbean Sea. Beach chairs and umbrellas. Simple and elegant decoration.

Exclusive to guests of Casa Fuego and those staying in Junior Suites or higher, Fuego offers a delicate fusion of Italian and Mexican cuisine. Enjoy the elegant blend of flavors while taking in the breathtaking views of the Caribbean Sea.

Las Playas

For a relaxed, beach-side dining experience, head to Las Playas. This casual restaurant serves up innovative Comfort Food, with a focus on fresh seafood. With your feet in the sand and the sound of waves in the background, it’s the perfect setting for a leisurely meal.

Las Cuevas

Dine in a unique and romantic setting at Las Cuevas, located inside the beautiful caves near the beach. This restaurant offers a spectacular parade of juicy meat cuts, served as you request them, along with vegan options and an international specialties buffet. Pair your meal with a glass of wine from their exclusive cellar for an unforgettable evening.


A restaurant carved into the rock with many green areas around and above it.

Vegan diners will be delighted by Bio, a 100% vegan restaurant designed by renowned Chef Miguel Bautista. The menu features wholesome, light dishes that respect Mayan traditions and showcase the natural ingredients of the region. With a focus on wellness cuisine, it’s the perfect choice for a nourishing and delicious meal.


Explore the Xcaret parks

A women snorkeling. Fish swimming around her.

Snorkeling in Xel-Há.

Your stay at Hotel Xcaret Mexico includes a visit to one of the six incredible Xcaret parks. Each park offers a unique experience, from the cultural and natural wonders of Xcaret, to the aquatic adventures of Xel-Há, the underground excitement of Xplor, the sensory journey of Xenses, the festive floating fiesta of Xoximilco, and the adrenaline-pumping activities of Xavage.

Choose your adventure and immerse yourself in the magic of these parks.

Discover the hotel swimming in the River

A woman swimming and a woman kayaking in a turquoise blue water cenote. Circular green leaves floating on the right side.

Hotel Xcaret Mexico offers a unique experience of swimming in the river that flows through the property. The crystal-clear water, surrounded by lush vegetation, provides a refreshing and serene environment. Take a dip, relax on the edges, or simply enjoy the soothing sound of the flowing water.

Enjoy the water: Kayak and paddleboarding

An artificial river carved into the rock with turquoise blue water. People paddeling. A spiral shaped building in the background.

For those who love water activities, Hotel Xcaret Mexico offers kayaking and paddleboarding. Explore the beautiful river and the surrounding nature while paddling your way through this paradise. It’s a fun and active way to enjoy the stunning water views.

Take the Xenotes Tour

A beautiful woman on a zip linen over a Cenote.

Xenotes tour. Photo courtesy of HXM.

Embark on the Xenotes Tour to explore the natural beauty of the cenotes, these are natural sinkholes filled with crystal-clear water. Each cenote offers a different experience, from zip-lining into the water, rappelling down, or simply swimming and admiring the stunning rock formations.

Sip a drink at one of the Bars and Cantinas

Hotel Xcaret Mexico offers a variety of bars and cantinas to quench your thirst and satisfy your cravings. From the Lobby Bar, the Pool Bars, the Trajinera Swim Up Bar, Cantina Los Faroles, Fuego Rooftop Bar, Bio Bar, to Palapa Fuego, each spot offers a unique atmosphere and a wide selection of drinks.

Visit Xpiral

A small bar with woven stools on the left. A spiral-shaped building on the right.

Xpiral. View from Casa Fuego rooftop.

Experience a night full of energy and fun at Xpiral. This unique space offers a variety of activities, from live music and performances to games and interactive experiences. It’s the perfect place to unwind and enjoy a night full of entertainment.

Relax in Muluk Spa

Two spa beds overlooking the Caribbean Sea. Blue sky and palm trees in the background. Soft light around the beds.

After a day full of activities, relax and rejuvenate at Muluk Spa. This world-class spa offers a variety of treatments that combine ancient Mayan rituals with modern techniques. Let the soothing ambiance and expert hands of the therapists melt away your stress.

Take your time in the coves and beaches

Sun loungers on a white sand beach with entrance to the coves. The natural beach and the Caribbean Sea in the background.

Hotel Xcaret Mexico is surrounded by beautiful caletas (coves) and beaches. Spend your time lounging on the soft sand, swimming in the clear waters, or simply admiring the stunning views. Each caleta and beach offers a unique and tranquil environment to relax and unwind.

Tips to enjoy your stay at Hotel Xcaret Mexico

Hotel Xcaret Mexico offers a unique and unforgettable experience. To make the most out of your stay, consider the following tips:

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